Worry-Free Delivery — What It Covers
What Is Worry-Free Delivery?
Worry-Free Delivery is optional shipping protection you can add at checkout for a small fee based on your order value. It protects your order against shipping delays, loss, damage in transit, and theft after delivery.
What It Covers
| Issue | Covered? |
|---|---|
| Package lost in transit | ✅ Yes |
| Package stolen after delivery (porch piracy) | ✅ Yes |
| Package damaged during shipping | ✅ Yes |
| Significant shipping delay | ✅ Yes |
| Changed mind / don't want the product | ❌ No |
| Order cancelled after fulfillment | ❌ No |
Is Worry-Free Delivery Refundable?
Worry-Free Delivery is non-refundable, with one exception: if you cancel your order before it has been fulfilled and shipped, the Worry-Free Delivery charge will be refunded along with your order total.
Once your order has shipped, the Worry-Free Delivery charge is non-refundable regardless of whether you return the product.
How to File a Claim
If your order was lost, stolen, or arrived damaged, you can submit a claim directly through our claims portal:
Submit a claim → resolve.seel.com/parcelpanel
You'll need your order number to get started. Claims are reviewed promptly and resolved with either a replacement or refund.
If you run into any issues with your claim, contact us at queen@cleolight.com and we'll help.
Questions?
Email: queen@cleolight.com