Worry-Free Delivery — What It Covers

What Is Worry-Free Delivery?

Worry-Free Delivery is optional shipping protection you can add at checkout for a small fee based on your order value. It protects your order against shipping delays, loss, damage in transit, and theft after delivery.

What It Covers

| Issue | Covered? | |---|---| | Package lost in transit | ✅ Yes | | Package stolen after delivery (porch piracy) | ✅ Yes | | Package damaged during shipping | ✅ Yes | | Significant shipping delay | ✅ Yes | | Changed mind / don't want the product | ❌ No | | Order cancelled after fulfillment | ❌ No |

Is Worry-Free Delivery Refundable?

Worry-Free Delivery is non-refundable, with one exception: if you cancel your order before it has been fulfilled and shipped, the Worry-Free Delivery charge will be refunded along with your order total.

Once your order has shipped, the Worry-Free Delivery charge is non-refundable regardless of whether you return the product.

How to File a Claim

If your order was lost, stolen, or arrived damaged, you can submit a claim directly through our claims portal:

Submit a claim → resolve.seel.com/parcelpanel

You'll need your order number to get started. Claims are reviewed promptly and resolved with either a replacement or refund.

If you run into any issues with your claim, contact us at queen@cleolight.com and we'll help.

Questions?