Battery & Power FAQ

How long does the battery last per charge?

A fully charged Cleolight™ mask powers 3–5 treatment sessions under normal use. Each session is typically 10–15 minutes, so expect approximately 30–75 minutes of total use per full charge.

Can I use the mask while it's plugged in?

No. The Cleolight™ mask is not designed to be used while charging. You must:

1. Charge the mask fully (until the indicator turns green)
2. Unplug it
3. Then use it

Attempting to use the mask while it is plugged in can interfere with performance and is not recommended.

My mask only lasts one session before dying — is that normal?

No, that's not normal. A fully charged mask should last 3–5 sessions. If yours is draining after a single 10–15 minute use, try the following:

1. Make sure you're achieving a full charge. Leave it plugged in until the indicator turns green — not just for a short time. A full charge takes 1–2 hours.
2. Use a wall outlet, not a laptop USB port or portable charger. Lower-power sources may not deliver a complete charge even if the light turns green.
3. Keep the switch OFF when not in use. Leaving the switch in the ON position even when the mask is not actively being used will drain the battery.
4. Try a different USB-C cable and adapter. A faulty cable can cause incomplete charging.

If your battery life doesn't improve after trying the above, contact us at queen@cleolight.com — this may be a warranty issue.

The charging light has been red for over 3 hours. What's wrong?

First, try these steps:

• Switch to a different USB-C cable — this is the most common fix
• Plug into a different wall outlet and use a wall adapter (not a computer port)
• Make sure the power switch is in the OFF position while charging

If the light is still red after 3+ hours with a different cable and outlet, the charging port or battery may be faulty. Contact us at queen@cleolight.com with your order number and we'll get you taken care of under warranty.

The mask won't turn on at all after charging

1. Confirm the indicator turned green before you unplugged it — if it was still red, the charge didn't complete
2. Make sure the switch on top of the mask is flipped to ON
3. Once the switch is ON, tap the center of the forehead area firmly with your full palm — not just fingertips. You should hear a sound when it powers on
4. If none of the above works, try charging again from scratch with a different cable and wall adapter

Still stuck? Reach out to queen@cleolight.com with a short video of the issue and we'll escalate it to our QA department right away.

Questions?

Email: queen@cleolight.com