Battery & Power FAQ

Your Cleolight Mask is two separate units, a face mask and a neck mask. Each one has its own battery, its own charge, and its own power button.

How do I know it's fully charged?#

A solid, non-blinking light means the unit is fully charged and ready. Unplug it before use.

Can I use the mask while it's plugged in?#

No. Charge the unit fully, unplug it, then power it on.

I charged the face mask. Why won't the neck mask turn on?#

Each unit charges separately. Plug in the neck mask and charge it until its light is solid and non-blinking.

How do I turn it on and off?#

• Face mask: hold the button on top for 3 seconds.
• Neck mask: hold the button on the bottom for 3 seconds.

Each session runs 15 minutes, then the mask powers off automatically. To stop early, hold the button for 3 seconds.

The mask turned off by itself. Is it broken?#

Probably not. Each session is 15 minutes, and the mask powers off automatically when the session ends. This is normal. Do not use the mask more than 15 minutes per day.

If a unit turns off well before 15 minutes after a full charge, contact us.

The mask won't charge or won't turn on#

1. Make sure you're charging the right unit, and that the light turned solid before you unplugged it.
2. Try a different USB-C cable. This is the most common fix.
3. Plug into a wall outlet using a wall adapter rated 5V 1A or higher, not a laptop port or portable battery.
4. Hold the power button for a full 3 seconds. A quick tap switches colors; it doesn't power the mask on.

Still stuck? Email queen@cleolight.com with your order number, which unit is affected (face mask, neck mask, or both), and a short video of the issue. The Cleolight Mask is covered by a 1-year warranty.

Questions?#

Email: queen@cleolight.com