As promised you are eligible for a refund if it's within 60 days.

Simply reach out to our customer service to start the process.

Once refunded, refunds can take anywhere between 5 to 10 business days according to STRIPE our payment processor. Time depends on your card provider.

I have returned my mask but not seeing a refund yet.

If you have returned your mask and have still not received a refund notification, please reach out to our support here or queen@cleolight.com and we will get you taken care of ASAP! Please note refunds can take 5-10 business days depending on your card provider.